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Rules for Retention: Don’t Go Crazy With It – Turn Alumni Into Clients

June 19, 2012

Interesting take on retention from my CEO, doing an interview with a reporter. Basically, the idea is that TradingScreen is small and we train people well, so we lose staff to large brokers and buy side who write big checks. We do have a lot of retention programs in place, but rather than go crazy pushing the rock uphill with listed competitors, we keep strong enough relationships with many alumni that they become our clients.

I will update with a link when the article posts.


UPDATE: The section above didn’t make it in to the story (lucky I blogged it) but a great write-up from the interview here: TradingScreen Named A Great Entrepreneurial Place To Work.

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